Yesterday I got a call from the nice office manager at the pulmonologist's office. She wanted to let me know that they had received "yet another" request for information from Aetna, as she called it. She called Aetna to inform them they had ALREADY submitted the information. And the Aetna lady clicked around her computer and finally acknowledged, oh yes, they had already received all the information they have been requesting for so long, but it had not been properly entered into the computer system. It would take some time to resolve, she said.
So after ALL THIS, it turns out Aetna already HAS all the information they're "waiting for" from the doctors. They just didn't put it into their system right!
Can you hear my frustration causing my brain matter to leak out my ears? Perhaps now we'll get somewhere, though.
At least that's what I was thinking until another form came in the mail only a few hours later. Identical to the one I filled out a year ago, asking for information on this "pre-existing condition," including doctors I saw and medications I took. This time, however, the date of service was not October 28, but rather, October 1. I didn't see ANY doctor on October 1, leaving me to wonder, what condition are they asking about?!
I would say I give up, but it turns out the $800+ bill was from the hospital for use of their pulmonological diagnostic equipment. The pulmonologist himself has a bill for $300+ they've been (kindly) waiting to send me until after the insurance finally gives them an actual payment or denial . . . and the insurance has been stringing them along for 15 months, as well.
Did I mention I hate Aetna? I hate them with the fire of a thousand suns, as my friend Suso would say. No calamity is to great to befall them. Bah!