Saturday, January 14

Roombust

For Christmas, we received a Roomba-- ya know, the robot vacuum cleaner. Woohoo! We packed it up from our California Christmas and brought it back to our Maryland electrical outlet. Where it stubbornly blinked red and refused to accept a charge.

I called the manufacturer's number and they said this was a known issue; they would ship us a part that would arrive in 7-10 days.

Right.

Today, more than 2 weeks having gone by, hubby called them again. He was informed that the part had been on backorder, but had indeed shipped, and would be arriving this week.

Right.

Ten minutes later, the phone rang again. It was Bobby from iRobot again, calling to inform us that after some additional research, he discovered that iRobot had ordered and shipped us the wrong part, and warned us not to install it, as it would damage the Roomba. He placed the correct part on order, and I figure that will be arriving sometime before next Memorial Day. At which point it will probably blow up our Roomba.

1 Comments:

At 7:00 PM, Blogger EditorKat said...

I have to say, I LOVE my Roomba. I hope you get it fixed soon. I think it says something that they called you back to tell you that they shipped the wrong part. My bet is that you receive the right part soon. Definitely before Memorial Day.

 

Post a Comment

<< Home